Thank you for choosing EleInfoCommTech for your information technology needs. We aim for 100% satisfaction with all of our products and services, and strive to provide the highest level of service to every customer, large or small.

Upon requesting our services or accepting an estimate provided by us, the following terms will apply. By paying an invoice, you/your business are agreeing to them.

General Information:

• EleInfoCommTech is a registered Kenya Company.
• IRS form W-9 is available upon request.
• Our offices are located at:
  
  

     Mombasa Rd, Off Easternbypass.
     Alimex Plaza
     Nairobi, Kenya

• Our Good and Services are Taxable under Some circumstances.
• Ele InfoComm Tech does sell tangible and non tangoble property to any person or business across Africa.
• Ele InfoComm Tech will provide and take orders across Africa clients AT ANY TIME:
  • web hosting, web site creation and/or maintenance
  • data storage, including offsite backup of files
  • custom application development
  • computer hardware installation, repair, maintenance, or removal
  • Software-as-a-Service
  • graphic design or any other content creation or data processing
  • any tangible goods, including software
• Ele InfoComm Tech performs requested services within industry standards and with its best effort. Ele InfoComm Tech will do its best to satisfy its customers - every time. However, unless otherwise agreed in written form, Ele InfoComm Tech does not offer any warranty on its products and/or services, which are supplied "as is" and "as available". Unless a result of gross negligence or willful misconduct, the liability of Ele InfoComm Tech and its agents/directors to its customers, or its customers to Ele InfoComm Tech, for any type of damages is limited to total invoiced for a particular product/service.

Payment Terms:

• All Cheques should be made payable to Ele InfoComm Technologies, LLC.
• Cheques should be mailed to our offices at the address above.
• Direct deposit options are available upon request. We also accept M-PESA or Mobile Money Payments. Cash is accepted for in-person payments.
• Payment is due within 15 days of date on invoice.
• Overdue balances may be assessed a late fee.
• Accounts outstanding beyond 90 days will be considered in default and may be referred to an outside collections agency.
• Customer will be responsible for any and all collections fees, attorney fees, and/or court costs associated with defaulted accounts.
• Cheques returned Non-Sufficient Funds (NSF) will be subject to the greater of bank fees charged to EleInfoCommTech, or $30.00, per Kenyan law.

Rates:

• On-site services will be billed at $9.00 per hour, billed in hour increments, unless otherwise negotiated.
• Remote-access services will be billed at $5.00 per hour, billed in half-hour increments, unless otherwise negotiated.
• A minimum of one hour will be billed for all services.
• Web design, application development, long-term contracts, and other services may be negotiated per-contract.
• Travel time and/or greater service minimums may apply for some destinations, to be negotiated prior to service.

Updated: March 07, 2023